Terms & Conditions

1. Company Information

1.1 Company Name: Wittrup Water
1.2 Address: Mailboxes etc., L'Alfaz del Pi, Box 202, Spain

2. Website Information

2.1 Website: wittrupwater.com
2.2 Services: Wittrup Water provides water filtration system installation and cartridge replacement services. Additionally, we sell replacement cartridges and filter packs, which can be delivered by post upon direct request.
2.3 Target Audience: Our services and products are available to individuals and businesses throughout Europe who seek clean drinking water directly from their taps. Physical installation services are limited to the geographic area between Valencia and Alicante in Spain.

3. User Information

3.1 Account Creation Requirements: Users must provide a valid email address, password, and name to create an account. Optionally, users may also provide a phone number.
3.2 Age Restrictions: Only individuals who are at least 18 years old are permitted to create an account or make a purchase on our website.
3.3 User Responsibilities: Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. Users agree to notify Wittrup Water immediately of any unauthorized use of their account or any other breach of security.

4. Products/Services & Warranty

4.1 Description of Products and Services: Wittrup Water offers professional installation services for water filtration systems, ensuring the tap water is safe for consumption. We also provide replacement cartridges for these systems. These cartridges can be purchased either through direct service or online requests. Installation packs for self-installation are available upon request.
4.2 Payment Terms: Payments are processed exclusively through Stripe. By making a purchase, you agree to comply with Stripe's terms and conditions, which can be reviewed on Stripe's official website.
4.3 Shipping and Delivery Policies: Our products are shipped via Correos (Spain) or another suitable carrier. Once a shipment has been dispatched, it cannot be modified, returned, or cancelled. Customers will receive tracking information for their orders.
4.4 Return and Refund Policies: Returns are accepted only if the product arrived to the customer damaged. In such cases, the customer must return the item for inspection. Upon verification of the damage, a refund will be issued. Returns for reasons other than damage will not be accepted.

4.5 Warranty: Wittrup Water offers a 6-month warranty on the lifespan of the filter cartridge and a 1-year warranty on new installations and products. Please note that the warranty becomes void if the customer replaces the filter(s) or modifies the installation independently. 

If you choose to replace the filter yourself, please refer to our instructional video for safe and proper guidance.

Once the warranty period has expired—or has been voided—we offer on-demand maintenance services at a competitive hourly rate.

5. Privacy and Data Protection

5.1 Types of Data Collected
We collect the following personal data for order fulfillment: email address, name, phone number (optional), and shipping address.

5.2 Usage of Personal Data
Personal data is used solely for processing orders, contacting customers regarding their purchases, and handling any issues that may arise.

5.3 Data Protection Measures
Personal data is securely stored with ReflowHQ, which employs industry-standard security measures. We do not store or use personal data beyond what is necessary for order fulfillment and customer service.

5.4 Data Sharing Policies
We do not share personal data with third parties, except as required for payment processing, shipping, or legal compliance.

5.5 Data Retention & User Rights
We retain personal data only as long as necessary to fulfill orders and comply with legal obligations. Customers can request access, correction, or deletion of their data by contacting us.

6. Intellectual Property

6.1 Ownership of Content: All content on the Wittrup Water website, including but not limited to text, graphics, logos, images, and software, is the property of Wittrup Water and is protected by international copyright laws. Certain images or visual assets are used under license from third-party providers such as Pexels, Freepik or Pixabay and are credited as required. These assets remain the property of their respective copyright holders.
6.2 Copyright Information: This website and its contents are protected under global copyright agreements. Unauthorized use or reproduction of any content is strictly prohibited.
6.3 Trademarks: "Wittrup Water," its logo, and related branding elements are trademarks of Wittrup Water. These trademarks are protected under intellectual property laws and may not be used without prior written permission.

7. Dispute Resolution

7.1 Governing Law: These terms and conditions are governed by the laws of Spain and the European Union. Any disputes arising from the use of this website or its services will be subject to the jurisdiction of the courts in Spain.
7.2 Jurisdiction: In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the courts located in Spain.
7.3 Dispute Resolution Methods: Wittrup Water is committed to resolving disputes amicably and fairly. Should any issues arise, we will make every effort to resolve them with courtesy and transparency.

8. Limitations of Liability

8.1 Disclaimers of Warranties: While Wittrup Water endeavors to ensure that our filters last for approximately one year under normal conditions, we do not guarantee the effectiveness of the filters in all environments. In areas with poor water quality, filters may clog sooner. We provide a one-year warranty on repairs related to installation issues, including minor leaks from installed connections or problems arising from third-party products used during the installation. If any issues persist beyond this period, repairs will be billed at our standard hourly labor rate.
8.2 Limitation of Liability: We do not offer warranties on the filters themselves. However, if the housing of the filter system breaks due to an internal issue not caused by the customer, we may provide a replacement within the first three months of installation. Our liability is limited to the cost of the product and does not extend to any incidental or consequential damages.

9. Modifications to Terms

9.1 Changes to Terms and Conditions: Wittrup Water reserves the right to modify these terms and conditions at any time. We encourage customers to review our terms periodically. Continued use of our website or services constitutes acceptance of any changes to these terms.

These terms and conditions constitute a legally binding agreement between the user and Wittrup Water. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you should not use our website or services.